Privacy Policy

1. What this Privacy Policy applies to

This policy applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes:

Information you provide during any quote process, such as your name, your age and your contact details.
Information you provide when you enter prize draws, competitions or provide reviews.
Information which we may obtain about you from third parties (for example, because you have given third parties permission to share that Information with us).
Information we collect about how you use the website.

2. Our obligations

We are a data controller in relation to the information that you provide us with. As a result, we are legally responsible for how that information is handled.

We will comply with the Data Protection Act 1998 in the way we use and share your personal data. Among other things, this means that we will only use your personal data:

Fairly and lawfully.
As set out in the legislation and this policy.
To the extent necessary for these purposes.

We may process your personal data ourselves or through data processors who will process data on our behalf. If we use data processors we will remain responsible for ensuring that they comply with this policy and data protection law.

We will take every reasonable precaution to safeguard the personal information that you supply.

If you have any requests concerning your personal information or any queries about our privacy policy, website or service, please contact us using the details given below in the Contacting us section.

3. How we use your information

If you provide us with your information through this website, for instance by filling in one of the forms requesting us to compare insurance quotes, we shall use your information as set out in this privacy policy and in the notices we provide when you submit your information. By submitting your personal information, you consent to our use of the information as set out in this privacy policy and such notices. You will be able to withdraw that consent at any time by the methods described in this Privacy Policy.

In particular, we may need to collect your sensitive personal information to allow us to provide you with quotes, for instance information relating to criminal convictions or to your health. You consent to our use of such information for the purposes set out below.

If you give us your personal information, we will use it to provide you with the quote comparison information you request. We may also from time to time contact you by mail, telephone, SMS, or email to provide information that may be of interest to you, including our newsletter, special offers and details about the services we offer. If for any reason you do not want to receive any marketing communications from us then you can unsubscribe by clicking here and then you can use the unsubscribe service on the contact us page. You can use that unsubscribe option at any time. If you initially decide to accept marketing e-mails from us but then change your mind you can always use the unsubscribe link in our marketing e-mails.

We advise you that insurance providers exchange information through various databases, including the Claims and Underwriting Exchange (CUE), which holds a record of incidents reported to insurers by policyholders and third party claimants. This information exchange enables insurers to validate the information provided by you, both about yourself and any other person named on the application, and aims to reduce fraudulent claims as described further in Section 7 below. Insurers may use this information to consider the risk of your application.

If you provide us with your driving licence number (‘DLN’) via our quote form we may pass this information to the DVLA in order for a search to be carried out to confirm your (or any named driver’s) licence status, entitlement and relevant restriction information and endorsement/conviction data. Carrying out these searches help insurers validate your information, preventing fraud and reducing incidents of negligent misrepresentation and non-disclosure. DLN searches may be carried out as part of your quote or at any point throughout the duration of your insurance policy. These searches will not appear on your (or the named driver’s) driving licence record. You can find details of the information that the DVLA currently hold about you at here.

Some insurance providers who offer products designed for students or graduates may also undertake additional checks against higher education sources to verify your student or graduate status.

By submitting your personal information, you agree that we may for the purposes set out above disclose your information to our agents and service providers, some of which may be located outside the European Economic Area in countries providing less protection for personal data than the UK.

4. Third parties

4.1 Comparison Services

If you request a quote comparison through our website, we will forward the personal information you submit to selected insurers, insurance brokers and other related third parties to enable us to obtain a quote for you.

The insurers may use your personal information for their own purposes, which may include contacting you by mail, telephone or email, and any use by these insurers will be subject to the insurers own terms and conditions and/or privacy policies. We cannot provide a quote comparison to you unless we are able to share your personal information in this way. In the event that none of the companies we forward your information to are able to provide an online quotation, we may pass on your contact details to a small number of companies who may be able to provide an offline quotation according to your circumstances.

4.2 Marketing and Relationship Management

Where you have provided us with consent to do so, we may from time to time supply your information to third parties providers for marketing or relationship management purposes. The main purposes for this is to allow third parties to provide you with information about goods and services which they think may be of interest to you and/or to maintain any existing relationship they may have with you. Such information may be provided by marketing communications or advertising which is tailored to your interests. Your data may also be used in the way described below. Be assured that any such parties will only be allowed to use your data in accordance with the Data Protection Act 1998 and other applicable law relating to privacy.

4.2.1 Scope of Consent Third party marketing

If you do tick any of the boxes in the fair processing notice (contained in the Other offers and promotions section of your quote form) inviting you to give your consent in respect to third party providers marketing, those third parties may contact you by the channels which you have ticked. So, for example, if you tick the post and e-mail boxes, that means that third parties falling in the categories listed above can contact you via post and e-mail but not by the other channels.

If you opt in to telephone calls you are consenting to receiving live calls and recorded calls.

4.2.2 Opting out at a later date

Once you have given your consent to be contacted by third parties, you can however still control whether or not you continue to receive communications or see such advertisements from such third parties. The method of control depends on the channel of communication or advertising:

Post

You can also withdraw your consent for postal marketing from anyone by adding your details to the Mail Preference Service.

E-mail or SMS (text message)

You can unsubscribe from receiving e-mail or SMS marketing communications from any individual third party by using the instructions in any email communication such third party sends you (usually an unsubscribe or STOP link).

Telephone calls

To withdraw your consent for live or automated calls from anyone you can add your name to the Telephone Preference Service

You can also opt out at any time from communications by third parties via any of the methods described above by e-mailing us at info@comparevaninsurance.com. Please note that such opt-out will only apply to communications from those third parties with whom we have a business relationship. If you opt out this way, you may still receive communications from third parties with whom we have no relationship.

4.2.3 Combining data

Where you have consented to us passing your details on to third parties for marketing purposes, the information you give us may be combined by those third parties with other information about you that is obtained from other sources. The combination is usually undertaken with a view to enhancing an existing database with more information. For example:

If you are already a customer of a third party, that third party might wish to add an e-mail address you give us to the customer records that it holds about you, and use that email address to maintain their relationship with you and/or to offer you goods and services that are similar to those you have previously purchased.
The data you provide here may be combined with data you have provided elsewhere to verify your identity or validate the information you have provided (for example in the context of a third partys anti-fraud measures.
If you have given any third parties permission to share your information, or if you sign in through a social medium, those third parties may be able to find and use information about you so that, in order to speed up the registration process or offer you tailored advertising, you don’t have to provide the information directly to us. The information we obtain will be used in accordance with the other parts of this privacy policy.

The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing unless you indicate otherwise by contacting us, by e-mailing us at info@comparevaninsurance.com.

4.2.4 Analysis and derivative data products

Sometimes your data will be used for analysis purposes or to build data products. In these instances, the information is aggregated and wherever possible anonymised in line with the Information Commissioners code of practice. Again, these products are of a marketing nature.

4.2.5 Security

All third party users of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorised access to your personal information.

If you have any queries or concerns about the data usage please contact us.

5. Cookies and IP logging

This website uses cookies. A cookie is a piece of data that may be stored on your computer while you visit a website. The cookie stored by this website will be used to identify your computer. You may disable the use of cookies in your internet browser, but this will restrict your use of our website. In particular, you will not be able to use our quote comparison service. For more information on how we use cookies, please see our cookie information page here.

6. Accessing your personal information

You have a right to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to do so, of you have any other queries about this policy, please write to (See Below) We charge a £10 fee for this to cover our costs.

The Data Protection Officer
Compare Van Insurance
3 Park Mews
Marina Drive
Brixham
Devon
TQ5 9AY

7. Legitimate Interests, Credit Checks and Fraud

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including identification and fraud prevention, debt collection and returning assets to you). This would include the data you provide to us today, at any time in the past and in the future.

To ensure our insurers and credit providers have the necessary facts to assess your insurance risk, verify your identity, to help prevent fraud and to provide you with their best premium and payment options, they may obtain information from third parties at quotation and renewal and in certain circumstances where policy amendments are requested.

This information includes a quotation search from a credit referencing agency. This search will appear on your credit report and will be visible to other credit providers. It will be clear that this is a quotation rather than a credit application by you to pay by monthly instalments.

We monitor the information entered onto our website and where applicable pass on details of any cases of suspected fraud to external parties such as insurance providers, financial institutions or law enforcement agencies. As described in Section 3 insurance providers exchange information about you through various databases, such as the CUE as a way to help prevent fraud. Insurance providers may also exchange information with other databases such as the No Claims Discount Database, the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI), and the Hunter Database (a central insurance and claims checking system. Insurance Providers may also share information with insurance underwriters. As mentioned above, the exchange of your information in this way allows insurance providers to verify the information that is provided during the quote process and also helps detect fraudulent claims.

8. Contacting us

If you have any questions or comments about this Privacy Policy please contact us by email at: info@comparevaninsurance.com