Privacy Policy

1. What this Privacy Policy applies to

This policy applies to the information about yourself that you choose to provide us with or that you allow us to collect via comparevaninsurance.com. This includes:

Information you provide when completing forms on our website, such as your name, age, and contact details.
Information you provide when you enter prize draws, competitions, or submit reviews through our website.
Information we may obtain about you from third parties (for example, if you have given those third parties permission to share that information with us).
Information we collect about how you use our website.

2. Our obligations

We, at comparevaninsurance.com, are a data controller in relation to the information you provide us with. As such, we are legally responsible for how that information is handled.

We will comply with the Data Protection Act 1998 in the way we use and share your personal data. This means we will only use your personal data:

Fairly and lawfully.
As outlined in this policy and applicable legislation.
To the extent necessary for the purposes described herein.

We may process your personal data ourselves or through data processors acting on our behalf. If we use data processors, we remain responsible for ensuring they comply with this policy and data protection laws.

We will take reasonable precautions to safeguard the personal information you provide to us.

If you have any requests regarding your personal information or questions about our privacy policy, website, or services, please contact us using the details in the Contacting us section below.

3. How we use your information

When you provide information through comparevaninsurance.com, such as by filling out a form to request van insurance quotes, we will use your information as described in this privacy policy and in any notices provided when you submit your details. By submitting your information, you consent to its use as outlined here. You may withdraw this consent at any time using the methods described in this policy.

We may collect sensitive personal information, such as details about criminal convictions or health, if necessary to facilitate your request for insurance quotes. You consent to our use of this information for the purposes outlined below.

If you provide us with your personal information, we will use it to facilitate your request for van insurance quotes via our website. We may also contact you occasionally by mail, telephone, SMS, or email with information we believe may interest you, such as newsletters, special offers, or updates about our services. If you prefer not to receive these marketing communications, you can unsubscribe at any time by using the unsubscribe service on our Contact us page or the unsubscribe link in our marketing emails.

By submitting your information, you agree that we may disclose it to our agents and service providers for the purposes described above, some of whom may be located outside the European Economic Area in countries with less stringent data protection laws than the UK.

4. Third parties

4.1 Quote Facilitation

When you request van insurance quotes through comparevaninsurance.com, we pass your personal information to Quotezone, a separate legal entity that provides the insurance comparison service. Quotezone will share your details with selected insurers, insurance brokers, and other relevant third parties to obtain quotes on your behalf. This process is necessary to provide you with quote options and is governed by Quotezone’s own privacy policy, which you can view here.

Any insurers or third parties receiving your information may use it for their own purposes, such as contacting you by mail, telephone, or email, subject to their own terms and privacy policies. If Quotezone’s selected providers cannot offer an online quote, your contact details may be shared with a small number of companies who might provide an offline quote based on your circumstances.

We may also pass your driving licence number (DLN), if provided, to the DVLA via Quotezone to verify your (or any named driver’s) licence status, entitlements, restrictions, and endorsement/conviction data. These checks help validate your information, reduce fraud, and prevent misrepresentation. Such searches may occur during the quote process or throughout your insurance policy’s duration and will not appear on your driving licence record. You can view the information the DVLA holds about you here.

Some insurers may perform additional checks with higher education sources to verify student or graduate status if you request quotes for related products.

4.2 Marketing and Relationship Management

If you consent, we may share your information with third-party providers for marketing or relationship management purposes. This allows them to offer you goods and services tailored to your interests or to maintain any existing relationship they have with you. These third parties will only use your data in accordance with the Data Protection Act 1998 and other relevant privacy laws.

4.2.1 Scope of Consent Third Party Marketing

If you tick any boxes in the fair processing notice (within the “Other offers and promotions” section of your quote form) consenting to third-party marketing, those third parties may contact you via the channels you’ve selected. For example, if you tick the post and email boxes, third parties may contact you via post and email but not other channels. Opting into telephone calls includes consent for live and recorded calls.

4.2.2 Opting Out at a Later Date

After consenting to third-party contact, you can still control whether you continue receiving communications:

Post: Withdraw consent for postal marketing by registering with the Mail Preference Service.
Email or SMS: Unsubscribe from email or SMS marketing using the instructions (e.g., an unsubscribe or STOP link) in communications from third parties.
Telephone Calls: Withdraw consent for live or automated calls by registering with the Telephone Preference Service.

You can also opt out from third-party communications related to our business relationships by emailing us at info@comparevaninsurance.com. This opt-out will not apply to third parties we have no relationship with.

4.2.3 Combining Data

If you consent to us sharing your details with third parties for marketing, they may combine your information with data from other sources to enhance databases, verify identity, or validate information (e.g., for anti-fraud measures). If you’ve permitted third parties to share your data or sign in via social media, they may use this to streamline registration or offer tailored advertising.

Consent for prior information sharing remains unless you notify us otherwise by emailing info@comparevaninsurance.com.

4.2.4 Analysis and Derivative Data Products

Your data may be used for analysis or to create marketing-related data products, aggregated and anonymised where possible per the Information Commissioner’s code of practice.

4.2.5 Security

All third-party users of your data must implement best-practice security measures to prevent loss or unauthorised access to your information.

For queries or concerns about data usage, contact us via the Contacting us section.

5. Cookies and IP Logging

comparevaninsurance.com uses cookies, which are data stored on your computer during your visit. These identify your computer. Disabling cookies in your browser may limit website use, including quote requests. See our cookie information page here for details.

6. Accessing Your Personal Information

You may request the information we hold about you and correct inaccuracies by writing to:

The Data Protection Officer

Compare Van Insurance
3 Park Mews
Marina Drive
Brixham
Devon
TQ5 9AY

7. Legitimate Interests, Credit Checks and Fraud

Under the Data Protection Act, we may share some data with third parties for non-marketing purposes (e.g., fraud prevention, debt collection, or asset return), including past, present, and future data you provide.

Quotezone’s insurers and credit providers may obtain third-party data to assess your insurance risk, verify identity, prevent fraud, and offer premium options, including quotation searches visible on your credit report (marked as quotes, not credit applications).

We monitor data entered on comparevaninsurance.com and may share suspected fraud cases with insurers, financial institutions, or law enforcement. Insurers exchange data via databases like the Claims and Underwriting Exchange (CUE), No Claims Discount Database, Motor Insurance Anti-Fraud and Theft Register, and Hunter Database to verify information and detect fraud.

8. Contacting Us

For questions or comments about this Privacy Policy, email us at: info@comparevaninsurance.com